About Us iMusician Ltd are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us at webmaster@imusician.co.uk
We have been established as a company since 1898.
Our UK Sales Office is open from 9am to 5.30pm Monday to Friday on 0845 5190126. We will gladly call you back if you wish. We promise to acknowledge all complaints within 5 working days and provide a likely timescale for resolving the dispute and keep you informed about progress.
Our Contact details:
Head Office: iMusician, 65 Sankey Street, Warrington WA1 1SU
Tel: 0845 5190126
Fax:0870 44 24 606
email: webmaster@imusician.co.uk
VAT Registration Number 151 9433 69
Company number: 182088
We are registered for data protection.
See our EC Directive on Waste Electrical and Electronic Equipment here. |
Making A Purchase Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping basket. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.
We accept Visa, Mastercard, Switch, Solo, Maestro, Diners & Delta. You may send your credit card information via phone, fax, snail mail or over the Internet separately if you wish.
If you have made a mistake in your order and cannot correct it in the shopping cart, contact us and we will correct the mistake.
When you place an order to purchase a product from imusician.co.uk, we will send you an e-mail confirming receipt of your order and containing the details of your order. When confirmation of your order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. However, we do have the right to terminate the contract in the event that the goods are unavailable, mis-priced or cleared funds are not received. iMusician takes payment immediately by authorising and settling all transactions as soon as the customer's address has been verified by their issuing bank. If a product is not available to dispatch at the time of the order, the payment taken will be regarded as a prepayment. This is for our security as well as yours. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.
iMusician reserves the right to rescind the contract if there are any errors in the contract, even if such errors are the fault of iMusician. iMusician also reserve the right to cancel the contract if the goods should prove unobtainable. The customer may cancel the contract if the price quoted in the contract is in error or if the goods are unobtainable within 28 days of placing the order. All goods are offered subject to being unsold. |
Shipping And Handling The majority of our orders are shipped by TNT. We charge just £9.99 for most deliveries within the UK mainland, and this also includes Free Insurance UP TO £1000. (For certain small, light items you will find a £3.50 Recorded Delivery option available at the checkout area). If you live outside this area or have any questions then please e-mail us or call us prior to placing your order. We can give you an accurate quotation for carriage by return email.
On certain large, heavy items we reserve the right to charge you additional amounts but we will inform you of this prior to despatch to give you the option to cancel. Delivery is by Carrier or Royal Mail Record Delivery and must be signed for by yourself. If you wish an order to be signed for by a neighbour then please let us know on the relevant section on the order form.
Based on feedback from our customers we now offer an option to request delivery to an alternative address. However we will make several checks before the decision is actually made to send the goods to this nominated alternative address. We do reserve the right to not deliver to this alternative address under certain circumstances, but we will contact you by email, should we reach this decision.
Important Information for overseas customers
All orders are fully insured against loss or damage whilst in transit.
Any damage must be reported within 48 hours of receiving your order.
All our advertised prices include VAT at 20%.
All electrical products purchased from iMusician will be designed to work on UK voltage &, where appropriate, will come with a 3 pin, UK style mains lead.
Please note that whilst we offer a 12 month warranty on all goods shipped to the EU, we do not cover the cost of returning the goods to the store. This is down to the customer to organise & pay for. If you have a faulty product & need to return it to iMusician, please contact us. |
Delivery Schedule We will normally send your order to you in 2 business days.
Please make sure you sign for yours goods as 'unchecked'. You must inform us within two working days if the goods are lost or damaged in transit so that we can make a prompt claim against the delivery company and correct the problem. Please quote your order number in all correspondence.
You agree that proof of delivery supplied by our delivery company is sufficient evidence to establish that goods have been received. |
| Back Orders If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait. |
| Tax Charges For orders made from the UK or the European Union, 20 % VAT is added. All other orders are VAT free. Please note that all website prices INCLUDE VAT. |
| Credit Card Security When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site. |
| Guarantee All New & Ex-Demo goods are supplied with a full 12 months Warranty from us. In addition, certain manufacturers also offer additional extended warranties. All 2nd Hand goods are covered by a 3 month Warranty. |
Reaching Us Our UK Sales Office is open from 9am to 5.30pm Monday to Friday on 0845 5190126 . We will gladly call you back if you wish. We promise to acknowledge all complaints within 5 working days and provide a likely timescale for resolving the dispute and keep you informed about progress.
Alternatively, you can call on 0845 5190126 (International +44 0845 5190126) or fax us on 01925 582422 or write to us at 65 Sankey Street Warrington WA1 1SU Mainland UK |
Privacy Policy iMusician are committed to safeguarding the privacy of our customers while providing the highest possible quality of service.
We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998) and according to the Which? Web Trader Code of Practice .
If you have any requests concerning your personal information or any queries with regard to these practices please contact customer.service@imusician.co.uk
Information collected:
We collect the information you supply to us through enquiry, registration and order forms.
We also collect information automatically about your visit to our site.
The information obtained in this way, which includes demographic data and browsing patterns, is only used in aggregate form, and as such cannot be used to identify you.
This aggregate information is used to:
* build up marketing profiles
* aid strategic development
* audit usage of the site
This information is only used internally by iMusician, we never make it available to other companies.
Use of personal information
We process personal information collected via imusician.co.uk for the purposes of:
* providing the best possible service
* processing any orders you may have made
* running competitions
* providing you with information about products and services we offer
This information is only used by iMusician internally, we never make it available to outside companies.
If you do not wish to receive information about our products or services, or the products or services offered by us in association with other organisations, please email customer.service@imusician.co.uk
Use of cookies
Cookies are used in our retail web site, to aid the buying process. Please make sure you have cookies enabled, our checkout facility will not work correctly without it.
Disclosures
We will not pass your information to any third parties unless you have agreed that we can. We will not add you to our electronic or postal mailing lists unless you have specifically opted to join them.
You can email us to stop receiving any information about us and our services by contacting customer.service@imusician.co.uk
If you have any queries about our Privacy Statement you can contact us by e-mailing customer.service@imusician.co.uk |
Returns Policy For Online Purchases your rights to return goods are protected under the EU Distance Selling Directive.
Refunds are made within 30 days.
In the case of goods that fail we ask that you return the goods to us by an insured method. We will repair them free of charge and return them to you by an insured delivery method. Before returning any equipment you must contact our Sales Office on 0845 5190126 for a Returns Number.
All New & Ex-Demo goods are supplied with a full 12 months Warranty from us. In addition, certain manufacturers also offer additional extended warranties. All 2nd Hand goods are covered by a 3 month Warranty.
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